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Getting an Account with SHARCNET and Related Issues

What is required to obtain a SHARCNET account

Anyone who would like to use SHARCNET may apply for an account. Please bear in mind the following:

  • There are no shared/group accounts, each person who uses SHARCNET requires their own account and must not share their password
  • Applicants who are not a primary investigator (eg. students) require an account sponsor who must already have a SHARCNET account. This is typically one's supervisor.
  • There is no fee for academic access, but account sponsors are responsible for reporting their research activities to Compute Canada, and all academic SHARCNET users must obtain a Compute Canada account before they may apply for a SHARCNET account.
  • All SHARCNET users must read and follow the policies listed here

How do I apply for an account?

Applying for an account is either done through the Compute Canada Database (for academic users) or by contacting SHARCNET (for non-academic use). Detailed step-by-step instructions are provided on the Getting_an_Account_with_SHARCNET page.

How do I update / renew my account?

It is no longer necessary to report to SHARCNET. SHARCNET accounts (for academic users) are automatically activated or deactivated based on the status of your primary role with Compute Canada (your primary CCRI), so as long as one ensures that they have completed the Compute Canada account renewal and reporting process their SHARCNET account will be in good standing.

Compute Canada account holders may renew their account at any time, even after it has been expired, by visiting the CCDB and filling out their renewal form. Note that it may take 3-4 business days for your renewal to be confirmed by an account authority at Compute Canada. Note that if you are a sponsored user, you must email us at help@sharcnet.ca to have your SHARCNET account reactivated following expiry.

If anything is unclear or if you have any questions about the Compute Canada account renewal / reporting process please email accounts@computecanada.ca. If you have any questions about account renewals that directly pertain to SHARCNET please email help@sharcnet.ca.

I am changing supervisor or I am becoming faculty, and I already have a SHARCNET account. Should I apply for a new account?

No, you should apply for a new role (CCRI) and indicate that you want your new role to be your primary role. The process is described in detail on the Getting_an_Account_with_SHARCNET page.

I have an existing SHARCNET account and need to link it to a new Compute Canada account, how do I do that?

You first need to get a Compute Canada Role Identifier (CCRI) and then notify SHARCNET that you would like to link your Compute Canada Account (CCI) to your existing SHARCNET account. Detailed step-by-step instructions are provided on the Getting_an_Account_with_SHARCNET page.

What is a role / CCRI ?

A role (CCRI: Compute Canada Role Identifier) is a way to identify you as a person at a point in time. It includes information your position, institution and department, as well as any other roles that sponsor your role or that your role sponsor's.

Each person may have one or more roles that are associated with each of their current and past positions. These various roles ultimately link back to ones CCI (Compute Canada Identifier).

If the roles are created through Compute Canada they are referred to as a CCRI (Compute Canada Role Identifier), although other roles pre-dating Compute Canada also exist.

In practice you only need to be concerned with your role (and the appropriate role from your sponsor) when applying for accounts, running jobs in particular projects associated with a particular group/sponsor, or when viewing the SHARCNET web portal with multiple roles (you may see different information in the web portal depending on which role you have selected to be active).

For further information about roles please see the SHARCNET-specific role information here and the more general Compute Canada specific information here.

Can I just have a cluster account without having a web portal account?

No. The web portal account is an online interface to your account in our user database. It provides a way of managing your information and keeping track of problems you may encounter.

Can I E-mail or call to open an account?

No, please follow the instructions above.

OK, I've seen and heard the word "web portal" enough, what is it anyway?

A web portal is a web site that offers online services. Usually a web portal has a database at the backend, in which people can store and access personal information, but may involve other software services like this wiki. At SHARCNET, registered users can login to the web portal, manage their profiles, submit and review programming and performance related problems, look-up solutions to problems, contribute to our wiki, and assess their SHARCNET usage, amongst other things.

My supervisor forgot all about his/her username/CCRI, so my application can't go through, what should I do?

Please have them send an E-mail to help@sharcnet.ca and we will re-inform them of their login credentials.

My supervisor does not use SHARCNET, why is my supervisor asked to have an account anyway?

Your supervisor's account ID is used to identify which group your account belongs to. We account for all usage and provide default at the group level.

Is there any charge for using SHARCNET?

SHARCNET is free for all academic research. If you are working outside of academia we recommend you read our Commercial Access Policy which can be found in the SHARCNET web portal here.

I forgot my password

You can reset your password here, or by clicking the "Forget password" link after trying to sign-in.

I forgot my username

If you forget your username, please send an E-mail to help@sharcnet.ca. Your username for the web portal and cluster account are the same.

My account has been disabled (so i cannot login). What should I do ?

At present all academic SHARCNET accounts are automatically enabled/disabled based on the status of your corresponding Compute Canada roles. If your SHARCNET account is disabled it was most likely due to your Compute Canada account becoming expired as a result of not completing the Compute Canada account renewal / reporting process. You should have been sent an email from Compute Canada indicating why your account was deactivated.

To renew your account (you may do this even after your account is expired), log into the CCDB and complete the reporting process. Once your renewal is approved your SHARCNET account will be automatically reactivated (note that once requested, renewal may take up to 3-4 business days as a local account administrator must verify your reporting information). NOTE: if your sponsor's Compute Canada account was expired and deactivated, you must request that we reactivate your SHARCNET account manually after you've renewed your Compute Canada account - email help@sharcnet.ca.

If you have questions concerning your account please email help@sharcnet.ca.

How do I change the email address associated with my account?

If you wish to use a new email address you have to update your Contact Information at the Compute Canada Database. Contact information is now updated at SHARCNET automatically based on what you have indicated to Compute Canada.

I no longer want my SHARCNET account

If you would like to cease using SHARCNET (including access to all systems and list email) email help@sharcnet.ca. Please let us know if you'd like to disable your corresponding Compute Canada role (resulting in all it's associated Compute Canada consortia accounts being disabled as well) or if you'd just like to disable your SHARCNET account independent of your other consortia accounts.

You should only request this if you want your account disabled *now* - if you do not complete the annual renewal process at Compute Canada your account will eventually be deactivated automatically.

The Acceptable Use Policy, in particular pt. 36, outlines our policy in the event that an account is disabled.

You may have your account re-enabled by emailing help@sharcnet.ca.