If none of the resources available on the User Services Center help in resolving the problem, or you have complex modeling projects, we invite you to call your support engineer for assistance. However, there are a few things that we encourage you to do before calling:
Note what you are trying to accomplish with
Note what you were doing when the problem or error occurred.
Save a journal or transcript file of the
FLUENT session in which the problem occurred. This is the best source that we can use to reproduce the problem and thereby help to identify the cause.